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Social Inclusion and Service Delivery in a Fragile and Post-conflict Environment in Africa

Ayee, Joseph R.A.
Date of publication: 

The post-colonial state in Africa has attracted great interest from scholars and development partners because of the recognition that no development can take place without a proper functioning state. The state is expected to provide and deliver goods and services to its citizens in order to promote its legitimacy before its citizens. However, in fragile or post-conflict states, the capacity of the state to deliver services to all citizens is not possible because of weak infrastructure, weak public service delivery and weak state institutions which lack the capacity to deliver service and thereby become illegitimate. This has led to the increasing recognition that service delivery interventions or initiatives in fragile states should aim to ameliorate the negative effects of social exclusion of marginalized and vulnerable groups. Against this backdrop, this paper discusses how social inclusion can be promoted and improved by service delivery in fragile states in Africa in the light of the fact that their different contextual variables (such as history, politics, culture and geographical location) affect their ability to develop their capacity to deliver services to their citizens. In other words, why is social exclusion in service delivery in fragile states challenging and what are the reasons for it? The paper shows that a combination of the inability of fragile states to perform their governance functions as a result of their peculiar circumstances and the adoption of the “one-size-fits-all” strategies to deliver services have largely contributed to social exclusion in service delivery. It ends with some policy recommendations.

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The remarkable achievements ACBF has registered over the past 26 years is not by accident in our opinion. They have come through hard work, dedication, commitment, purposeful leadership, support from the member countries as well as productive partnership building.

Mr. Lamin Momodou MANNEH, Director, UNDP Regional Service Centre for Africa , ,

The recognition of ACBF as the African Union’s Specializes Agency for Capacity Development launches the beginning of a new era for capacity building by ACBF, which will require an appropriate level of political commitment and financial support from all stakeholders.

H.E. Erastus Mwencha, Chair, ACBF Executive Board , ,

Ghana’s partnership with ACBF is a tremendous blessing for us and therefore the opportunity for Ghana to host the 26th ACBF Board of Governors Meeting is something that we treasure. 

Hon Ken Ofori Atta – Minister of Finance, Ghana , ,

Africa needs ACBF as much, probably more now, than at the time it was created in 1991.

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ACBF has been granted the status of a specialized agency because of the potential to transform Africa through capacity development.


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